FAQs

Whether you’re an employer aiming to enhance your team’s wellness, an employee seeking to understand how to earn and redeem rewards, or a partner interested in collaborating with us, here we provide detailed insights to assist you. If you have further questions, please don’t hesitate to contact us.

Devices

Can I use Earn It app on my Android device?

Do I have to have an Apple Watch to use Earn It? Can I just use Earn It with my iPhone?

Do I need an iPhone to use an Apple Watch?

Do I need to be connected to the internet?

What wearables do you support?

Which models of Apple Watch are compatible with Earn it?

Creds

How do I track my Earn It progress?

How do I ‘Check In’ to earn extra Creds?

Does it matter if all of my Creds are in one category?

Do my earned Creds expire?

How do I earn Creds on the app?

Why do I earn more Creds with an Apple Watch?

Can I overachieve and make up for missed Creds?

Do Creds that haven't been unlocked carry over to next month?

How do I earn Creds?

Rewards and purchases

How do I purchase rewards?

How long will my order take to arrive?

Is AppleCare+ included in any Apple purchase?

Is there a limit to how many products I can purchase with Spendable Creds?

Can I return my order?

Can I finance everything from the shop?

How do I finance my order?

How fast will my financing request be approved?

Can I pay my monthly finance payments with my Creds?

The financing of my order has not yet been approved or has been declined, what can I do?

Technical

How can I contact support?

All my Creds have disappeared! What should I do?

Does the Earn It app need to be open in the background to track my progress?

Does the Earn It app work when I am abroad?

Will the app register my activity if my iPhone or Apple Watch runs out of battery?

My app hasn't tracked my activity, what can I do?

Feed

What is my Feed?

How do I use my Feed to engage with content?

How do I earn Creds using my Feed?

Do I earn the same amount of Creds when I re-watch one of the videos or reread one of the articles?

How do I start a workout video?

Challenges

What are challenges? And what's the difference between Individual and Company challenges?

How do I join challenges?

Within this section

Devices

Creds

Rewards and purchases

Technical

Feed

Challenges

Want a guided tour?

We'd love to show you around. Grab a coffee, sit back and relax and we'll guide you through how it works.

Book a demo

Want a guided tour?

We'd love to show you around. Grab a coffee, sit back and relax and we'll guide you through how it works.

Book a demo

Want a guided tour?

We'd love to show you around. Grab a coffee, sit back and relax and we'll guide you through how it works.

Book a demo

Get paid
to live well

Earn It is the feel-good wellbeing payment app that puts more money in people’s pockets.

Get in touch

About

Our story

Why it works

Get involved

How it works

For employers

For employees

For retail partners

For sponsors

Resources

Blog

Whitepapers

Glossary

FAQs

Get paid to live well

Earn It is the feel-good wellbeing payment app that puts more money in people’s pockets.

Get in touch

About

Our story

Why it works

Get involved

How it works

For employers

For employees

For retail partners

For sponsors

Resources

Blog

Whitepapers

Glossary

FAQs

Get paid to live well

Earn It is the feel-good wellbeing payment app that puts more money in people’s pockets.

Get in touch

About

Our story

Why it works

Get involved

How it works

For employers

For employees

For retail partners

For sponsors

Resources

Blog

Whitepapers

Glossary

FAQs

FAQs

Devices

Can I use Earn It app on my Android device?

Do I have to have an Apple Watch to use Earn It? Can I just use Earn It with my iPhone?

Do I need an iPhone to use an Apple Watch?

Do I need to be connected to the internet?

What wearables do you support?

Which models of Apple Watch are compatible with Earn it?

Creds

How do I track my Earn It progress?

How do I ‘Check In’ to earn extra Creds?

Does it matter if all of my Creds are in one category?

Do my earned Creds expire?

How do I earn Creds on the app?

How do I earn Creds on the app?

Why do I earn more Creds with an Apple Watch?

Can I overachieve and make up for missed Creds?

Do Creds that haven't been unlocked carry over to next month?

How do I earn Creds?

Rewards and purchases

How do I purchase rewards?

How long will my order take to arrive?

Is AppleCare+ included in any Apple purchase?

Is there a limit to how many products I can purchase with Spendable Creds?

Can I return my order?

Can I finance everything from the shop?

How do I finance my order?

How fast will my financing request be approved?

Can I pay my monthly finance payments with my Creds?

The financing of my order has not yet been approved or has been declined, what can I do?

Technical

How can I contact support?

All my Creds have disappeared! What should I do?

Does the Earn It app need to be open in the background to track my progress?

Does the Earn It app work when I am abroad?

Will the app register my activity if my iPhone or Apple Watch runs out of battery?

My app hasn't tracked my activity, what can I do?

Feed

What is my Feed?

How do I use my Feed to engage with content?

How do I earn Creds using my Feed?

Do I earn the same amount of Creds when I re-watch one of the videos or reread one of the articles?

How do I start a workout video?

Challenges

What are challenges? And what's the difference between Individual and Company challenges?

How do I join challenges?

Within this section

Want a guided tour?

Want a guided tour?

Want a guided tour?

Get paid to live well

About

How it works

Resources

Follow us

Get paid to live well

About

How it works

Resources

Follow us

Get paid to live well

About

How it works

Resources

Follow us

Get paid
to live well