FAQs
Whether you’re an employer aiming to enhance your team’s wellness, an employee seeking to understand how to earn and redeem rewards, or a partner interested in collaborating with us, here we provide detailed insights to assist you. If you have further questions, please don’t hesitate to contact us.
Devices
Can I use Earn It app on my Android device?
Can I use Earn It app on my Android device?
Can I use Earn It app on my Android device?
Do I have to have an Apple Watch to use Earn It? Can I just use Earn It with my iPhone?
Do I have to have an Apple Watch to use Earn It? Can I just use Earn It with my iPhone?
Do I have to have an Apple Watch to use Earn It? Can I just use Earn It with my iPhone?
Do I need an iPhone to use an Apple Watch?
Do I need an iPhone to use an Apple Watch?
Do I need an iPhone to use an Apple Watch?
Do I need to be connected to the internet?
Do I need to be connected to the internet?
Do I need to be connected to the internet?
What wearables do you support?
What wearables do you support?
What wearables do you support?
Which models of Apple Watch are compatible with Earn it?
Which models of Apple Watch are compatible with Earn it?
Which models of Apple Watch are compatible with Earn it?
Creds
How do I track my Earn It progress?
How do I track my Earn It progress?
How do I track my Earn It progress?
How do I ‘Check In’ to earn extra Creds?
How do I ‘Check In’ to earn extra Creds?
How do I ‘Check In’ to earn extra Creds?
Does it matter if all of my Creds are in one category?
Does it matter if all of my Creds are in one category?
Does it matter if all of my Creds are in one category?
Do my earned Creds expire?
Do my earned Creds expire?
Do my earned Creds expire?
How do I earn Creds on the app?
How do I earn Creds on the app?
How do I earn Creds on the app?
How do I earn Creds on the app?
How do I earn Creds on the app?
How do I earn Creds on the app?
Why do I earn more Creds with an Apple Watch?
Why do I earn more Creds with an Apple Watch?
Why do I earn more Creds with an Apple Watch?
Can I overachieve and make up for missed Creds?
Can I overachieve and make up for missed Creds?
Can I overachieve and make up for missed Creds?
Do Creds that haven't been unlocked carry over to next month?
Do Creds that haven't been unlocked carry over to next month?
Do Creds that haven't been unlocked carry over to next month?
How do I earn Creds?
How do I earn Creds?
How do I earn Creds?
Rewards and purchases
How do I purchase rewards?
How do I purchase rewards?
How do I purchase rewards?
How long will my order take to arrive?
How long will my order take to arrive?
How long will my order take to arrive?
Is AppleCare+ included in any Apple purchase?
Is AppleCare+ included in any Apple purchase?
Is AppleCare+ included in any Apple purchase?
Is there a limit to how many products I can purchase with Spendable Creds?
Is there a limit to how many products I can purchase with Spendable Creds?
Is there a limit to how many products I can purchase with Spendable Creds?
Can I return my order?
Can I return my order?
Can I return my order?
Can I finance everything from the shop?
Can I finance everything from the shop?
Can I finance everything from the shop?
How do I finance my order?
How do I finance my order?
How do I finance my order?
How fast will my financing request be approved?
How fast will my financing request be approved?
How fast will my financing request be approved?
Can I pay my monthly finance payments with my Creds?
Can I pay my monthly finance payments with my Creds?
Can I pay my monthly finance payments with my Creds?
The financing of my order has not yet been approved or has been declined, what can I do?
The financing of my order has not yet been approved or has been declined, what can I do?
The financing of my order has not yet been approved or has been declined, what can I do?
Technical
How can I contact support?
How can I contact support?
How can I contact support?
All my Creds have disappeared! What should I do?
All my Creds have disappeared! What should I do?
All my Creds have disappeared! What should I do?
Does the Earn It app need to be open in the background to track my progress?
Does the Earn It app need to be open in the background to track my progress?
Does the Earn It app need to be open in the background to track my progress?
Does the Earn It app work when I am abroad?
Does the Earn It app work when I am abroad?
Does the Earn It app work when I am abroad?
Will the app register my activity if my iPhone or Apple Watch runs out of battery?
Will the app register my activity if my iPhone or Apple Watch runs out of battery?
Will the app register my activity if my iPhone or Apple Watch runs out of battery?
My app hasn't tracked my activity, what can I do?
My app hasn't tracked my activity, what can I do?
My app hasn't tracked my activity, what can I do?
Feed
What is my Feed?
What is my Feed?
What is my Feed?
How do I use my Feed to engage with content?
How do I use my Feed to engage with content?
How do I use my Feed to engage with content?
How do I earn Creds using my Feed?
How do I earn Creds using my Feed?
How do I earn Creds using my Feed?
Do I earn the same amount of Creds when I re-watch one of the videos or reread one of the articles?
Do I earn the same amount of Creds when I re-watch one of the videos or reread one of the articles?
Do I earn the same amount of Creds when I re-watch one of the videos or reread one of the articles?
How do I start a workout video?
How do I start a workout video?
How do I start a workout video?
Challenges
What are challenges? And what's the difference between Individual and Company challenges?
What are challenges? And what's the difference between Individual and Company challenges?
What are challenges? And what's the difference between Individual and Company challenges?
How do I join challenges?
How do I join challenges?
How do I join challenges?
Want a guided tour?
We'd love to show you around. Grab a coffee, sit back and relax and we'll guide you through how it works.
Want a guided tour?
We'd love to show you around. Grab a coffee, sit back and relax and we'll guide you through how it works.
Want a guided tour?
We'd love to show you around. Grab a coffee, sit back and relax and we'll guide you through how it works.
© 2025 Earn It. All rights reserved.
© 2025 Earn It. All rights reserved.
© 2025 Earn It. All rights reserved.